InterContinental Hanoi Westlake

Check-in & Check-out Policy

• Standard Check-in: From 15:00 (3:00 PM)
• Standard Check-out: Until 12:00 (noon)

Identification & Deposit at Check-in

• Guests are required to present a valid government-issued photo identification card or passport,
  along with a credit card, debit card, or cash deposit to cover incidental charges upon check-in.

Early Check-in / Late Check-out

• Early check-in may be arranged upon request, subject to room availability, and may incur additional charges.
• Late check-out is subject to availability and may be charged according to the hotel’s policy.

Children Policy

• Children of all ages are welcome.

Child Accommodation & Charges

• Children 11 years old and under:
  Stay free of charge when sharing existing bedding with parents or guardians.
• Children 12 years old and above:
  Considered adults for occupancy and pricing; applicable adult charges may apply.

Cribs & Extra Beds

• Cribs (baby cots):
  Available free of charge upon request, subject to availability.
• Extra beds / rollaway beds:
  Available upon request with an additional charge
  (approximately USD 45–46 per night; rates may vary).

Note: Extra person and extra bed policies may vary depending on room type,
rate plan, and booking conditions. Guests are advised to confirm details at the time of booking.

Reservation Guarantee

• All reservations must be guaranteed at the time of booking using a credit card,
  debit card, or deposit payment.

Security Deposit

• Upon check-in, the hotel may require a credit card authorization or cash deposit
  to cover incidental charges, depending on the applicable rate policy.

Accepted Payment Methods

• Cash (VND)
• Major credit cards accepted:
  • Visa
  • MasterCard
  • American Express
• Debit cards are accepted subject to the issuing bank’s authorization policies.

Balance Payment

• Any remaining room charges and incidental expenses are generally settled at check-out,
  unless full prepayment has been required in advance.

Taxes & Fees

• Room rates typically exclude VAT and service charges.
  Applicable taxes and fees will be added at check-in or check-out,
  as required by hotel policy.

Exact terms may vary depending on the selected rate type and booking channel.
The following policy is a typical example of a flexible cancellation policy.

Standard Cancellation Policy (Indicative)

• Cancellations made more than 15 days prior to check-in:
  No penalty (full refund).
• Cancellations made between 8 and 14 days prior to check-in:
  50% of the total booking value will be charged.
• Cancellations made within 7 days of check-in:
  100% of the total booking value will be charged.

No-Show Policy

• In the event of a no-show without prior cancellation,
  100% of the total booking value will be charged.

Early Departure

• Early check-out or unused nights are generally non-refundable.

Amendments (Date / Room Changes)

• Any request to amend booking dates, room quantity, or guest names must be submitted in writing.
  Additional charges may apply depending on the original rate terms and room availability.