Emeralda Resort Ninh Binh

• Children of all ages are welcome at the resort.
• Children under 5 years old stay free of charge when sharing a bed with parents (no extra bed cost).
• Children aged 6–11 years sharing a bed with parents incur a breakfast surcharge (approximately USD 10).
• Children 12 years and older are treated as adults for pricing and occupancy purposes.
• Extra beds are available upon request (approximately VND 840,000 per bed per night), subject to availability.
• Pets are not permitted at the resort.

• Standard check-in: from 14:00 (2:00 PM).
• Standard check-out: by 12:00 (noon).
• Guests must present a valid passport or ID card at check-in.
• Early check-in and late check-out are available on request and may incur additional fees; please confirm with the resort prior to arrival.

• Booking terms vary by room type and rate plan (flexible vs. non-refundable).
  Please confirm specific cancellation and prepayment conditions on the booking channel or confirmation email.
• The resort may request advance payment depending on the rate conditions displayed at the time of booking.

(Common practice for flexible and non-refundable rates applies; guests are advised to carefully review the terms stated on the booking confirmation.)

• Accepted payment methods typically include major credit cards and cash (VND).
  Guests are advised to confirm accepted forms of payment with the hotel prior to arrival.
• A security deposit or credit card pre-authorization may be required upon check-in to cover incidental charges.
• Extra charges incurred during the stay (e.g., meals, extra beds, activities) are settled directly at the resort.

• Cancellation 15+ days before arrival: Free or minimal penalty may apply, depending on the booked rate.
• Cancellation 8–14 days before arrival: Approximately 50% of total room charges may be applied (based on common practice).
• Cancellation within 7 days before arrival or early departure: Approximately 100% of total room charges may be charged.
• No-show: If a guest fails to arrive without prior cancellation, the resort may charge the full value of the booking.

Note: Always refer to the exact policy stated on your booking confirmation, as terms may vary by season, promotion, or booking platform.