Yen Nhi Hotel

• Children of all ages are welcome to stay at the hotel.
• Children aged 13 years and above are considered adults for pricing and occupancy purposes.
• Cribs (infant beds) and extra beds are not available at the property.
• Guests may be required to provide children's age and number during booking to ensure accurate pricing.

Note: If in operational practice the hotel offers age-based charges (e.g., free stay up to a certain age or specific charges for children aged 6–12), this should be confirmed directly with the hotel when finalizing booking terms.

Standard Times

• Check-in: From 14:00 (2:00 PM).
• Check-out: Until 12:00 (noon).
• Guests are typically required to present a government-issued photo ID and a credit card, debit card, or cash deposit at check-in for incidental charges.
• Minimum check-in age is 18 years (guest must be an adult to book and check in).

Early Check-in

• Early check-in requests (before standard time) should be made in advance and are subject to availability.
• Additional fees may apply or guests may be required to pay the room rate for the prior night, depending on hotel discretion.

Late Check-out

• Late check-out requests should be made in advance and are subject to availability.
• If granted, additional charges may apply (e.g., partial or full night fee, depending on hotel policy and occupancy).

Reservation Guarantees

• Bookings must be guaranteed at the time of reservation, typically with a valid credit/debit card or advance payment (as specified at the time of booking).
• Some booking channels may offer “pay later” options; however, the property reserves the right to pre-authorize cards prior to arrival.

Payment Methods

• The property accepts major credit cards such as Visa, Mastercard, American Express, JCB, as well as cash payments at the hotel.

• A cash deposit may be required at check-in to cover incidental charges (e.g., room service, minibar, damages).
• The exact deposit amount and terms should be confirmed at the time of booking, as they may vary by room type and booking channel.

Cancellation / Modification

• Cancellation and prepayment policies vary by room type and booking conditions.
• Guests should review the specific terms and conditions associated with their booking option (e.g., free cancellation window, non-refundable rates).
• For standard flexible bookings, cancellations made before the specified deadline (often several days prior to arrival) may be free of charge; after the deadline, penalties may apply.

No-Show

• In the event of a no-show (guest does not arrive and does not cancel), charges will generally follow the cancellation penalty for that booking category.
• This typically includes at least one night’s room rate plus applicable taxes, subject to the specific room policy.