Sunrise Nha Trang Beach Hotel & Spa

Standard Check-in & Check-out

• Check-in: From 14:00 (2:00 PM)
• Check-out: Until 12:00 (noon)

Early Arrival / Late Departure

• Early check-in: Available upon request, subject to room
  availability, and may incur additional charges.
• Late check-out: Available upon request, subject to
  availability, and may incur extra fees.

Identification Requirements

• Guests are required to present a valid photo identification
  (passport or national ID) and a credit card upon check-in.
• Guests under 18 years old may only check in when accompanied by
  a parent or legal guardian.

Children Welcome

• Children of all ages are allowed to stay.

Child Accommodation & Bed Policy

The following policy is based on local hotel information where available.
Actual charges may vary depending on rate plan and season.

• Children under 2 years old:
  Stay free of charge when sharing existing bedding with parents.
• Children from 2 to 5 years old:
  Surcharge of approximately VND 210,000 per night when using existing bedding.
  An extra bed may be requested at approximately VND 460,000 per night.
• Children from 6 to 11 years old:
  Extra bed is compulsory and charged at approximately
  VND 460,000 per night.
• Children 12 years old and above:
  Considered adults for occupancy and pricing.
  Extra bed is compulsory with a surcharge of approximately
  VND 920,000 per night.

Notes

• Cribs (baby cots) may be available upon request, free of charge or
  subject to availability depending on booking conditions.
• Charges for children’s meals (such as breakfast) may apply if not
  included in the room rate or tour package. Please confirm at the
  time of booking.

h3>Reservation Guarantee

• Reservations must be guaranteed at the time of booking via a valid
  credit card or deposit to secure the room.
• Guarantee requirements may vary depending on the booking channel
  and selected rate plan.

Security Deposit

• Upon check-in, the hotel may request a credit card pre-authorization
  or cash deposit to cover incidental charges such as gym access,
  spa services, minibar consumption, or other extras.
• Deposit practices are indicative and should be confirmed per booking.

Accepted Payment Methods

• Cash (Vietnamese Dong – VND)
• Major credit cards accepted (e.g. Visa, MasterCard)
• Certain bookings may require full prepayment or a partial deposit
  at the time of reservation. Non-refundable rate conditions may apply.

Balance Payment

• Any outstanding charges, including room rates, meals, and additional
  services, are typically settled at check-out unless prepayment was
  required at the time of booking.

General Conditions

• Cancellation and prepayment conditions vary depending on the selected
  rate plan and booking channel.
• Some room types allow cancellation with a full refund up to a specified
  number of days before arrival, while others are strictly non-refundable.
• Guests are advised to carefully review the specific cancellation policy
  displayed at the time of booking, as this defines applicable deadlines
  and penalties.

Typical Penalty Structure (Indicative)

• Free Cancellation:
  Cancellation made before the defined cut-off period
  (e.g. several days prior to check-in, as stated in booking terms).
• Cancellation within Penalty Period:
  Charges may apply, commonly equivalent to the first night or
  the full stay, depending on the rate conditions.
• Non-Refundable Rate:
  Full payment is charged at the time of booking.
  No refund is applicable for any cancellation or modification
  after confirmation.

No-Show Policy

• If the guest fails to arrive without canceling within the permitted
  cancellation window, the reservation may be charged
  100% of the total booking value, subject to rate terms.

Amendment Policy

• Requests to amend reservation dates, room quantity, or room type
  must be submitted in writing.
• All amendments are subject to availability and may result in
  rate adjustments or penalty charges based on the original
  booking conditions.