JW Marriott Hotel & Suites Saigon

• Standard Check-In Time:
  After 15:00 (3:00 PM) local time.
• Standard Check-Out Time:
  Before 12:00 (noon).
• Front Desk:
  Reception operates 24/7; late evening arrivals are accepted.
• Early Check-In:
  Available upon request, subject to room availability; additional charges may apply (please confirm with the hotel).
• Late Check-Out:
  Available on request depending on availability; extra charges may apply.
• Identification:
  Government-issued photo ID or passport is required at check-in; the main guest must be at least 18 years old.

• Children Welcome:
  Children of all ages are welcome.
• Free Stay:
  Children aged 0–11 years can stay free of charge when using existing bedding without an extra bed (age policies may vary by booking channel).
• Extra Beds & Cots:
  Available upon request; fees for extra beds or cots are not included in the base room rate and vary by room type and hotel policy (please contact the hotel to confirm).
• Older Children / Adults:
  Children aged 12 years and above are charged as adults.

Note:
While some sources indicate that extra beds may be available, guests are strongly advised to confirm availability and applicable fees at the time of booking, as policies may change.

• Guarantee:
  Reservations typically require a credit card guarantee or prepayment, depending on the selected rate type and booking channel.
• Deposit at Check-In:
  A credit/debit card authorization or cash deposit may be required upon arrival to cover incidental charges (e.g., dining, spa services).
• Accepted Payments:
  Major credit cards (Visa, Mastercard, American Express, JCB, UnionPay), bank cards, and cash payments are accepted.
• Airport Transfer:
  Airport shuttle services are available upon request for an additional fee; advance arrangements are recommended.

• Rate-Dependent Terms:
  Cancellation, modification, and no-show policies vary depending on the room rate and booking channel (flexible vs. non-refundable).
• Flexible Rates:
  Often allow free cancellation up to a specified deadline prior to check-in; the exact deadline is shown at the time of booking.
• Non-Refundable / Prepaid Rates:
  Full payment is charged at the time of booking and is generally non-refundable if cancelled.
• No-Show Fees:
  If a guest fails to arrive and does not cancel by the deadline, the hotel may charge a penalty as stipulated in the reservation terms (often equivalent to the first night or more, depending on policy).
• Room / Date Changes:
  Amendments to stay dates or the number of rooms are subject to the original booking terms and may incur fees if requested outside the permitted cancellation window.