Park Hyatt Sai Gon

• Standard Check-In:
  From 15:00 (3:00 PM) local time.
• Standard Check-Out:
  By 12:00 (noon) on departure day.
• Early Check-In:
  Early check-in may be available upon request if the room is ready; otherwise, guests may store luggage until the room becomes available.
• Late Check-Out:
  Late check-out may be granted on request, subject to room availability; additional charges may apply.
• Identification Required:
  Government-issued photo ID or passport and the credit card used to secure the booking are typically required at check-in.

Front Desk / Reception:
The hotel maintains a 24-hour front desk, facilitating flexible arrivals and continuous guest assistance.

• Children Policy:
  Children of all ages are welcome. There is no age restriction for check-in.
• Children Aged 13 and Above:
  Treated as adults for occupancy and pricing purposes.
• Cribs / Cots:
  Available upon request at no additional charge for infants aged 0–3 years, subject to availability.
• Extra Beds:
  Available upon request for older children or adults at an additional fee (approximately VND 1,110,000 per night), payable directly to the hotel.
• Availability Notice:
  The availability of cribs and extra beds is limited and subject to room capacity; confirmation at the time of booking is required.

• Reservation Guarantee:
  Most reservations require a credit card guarantee or prepayment depending on the selected rate and booking channel; bookings are not considered confirmed until written confirmation is issued by the hotel.
• Deposit for Incidentals:
  Upon arrival, the hotel may request a credit/debit card authorization or a cash deposit to cover incidental expenses such as mini-bar, dining, spa services, or damages.
• Accepted Payment Methods:
  Major credit cards (Visa, Mastercard, American Express, JCB, Diners Club, UnionPay), debit cards, and cash payments in both Vietnamese Dong (VND) and foreign currencies are typically accepted.
• Currency:
  Payments may be made in VND or foreign currency, converted at the official exchange rate applicable at the time of billing.

Note:
Certain corporate or contracted rates may have specific prepayment or deposit requirements; guests and operators should confirm these details directly with the hotel at the time of booking.

Cancellation and amendment terms are rate dependent and are typically displayed at the time of booking. General policy outlines include:

• Flexible / Refundable Rates:
  Allow cancellation or amendment without penalty until a specified deadline prior to arrival (for example, several days before check-in).
• Non-Refundable / Prepaid Rates:
  Full payment is charged at the time of reservation and is generally non-refundable in the event of cancellation or modification.
• No-Show Charges:
  If a guest fails to arrive and does not cancel by the stated deadline, the hotel may apply a no-show penalty, often equivalent to the first night’s room rate or as specified in the booking terms.
• Amendments:
  Changes to stay dates, number of rooms, or guest names may incur additional fees if made after the free cancellation deadline.

Important:
For exact cancellation deadlines and penalty amounts, guests should always refer to the specific booking confirmation provided by the booking channel or the hotel.