Salinda Resort Phu Quoc Island

Children Policy

• Children of all ages are welcome at the property.

Free Stay Conditions

• One child aged 5 years and under stays free of charge when using existing bedding
  in the parents’ or guardians’ room.

Child Charges

• Children aged 6–11 years may incur additional charges, such as breakfast fees,
  depending on the booking conditions and selected rate.
• Children aged 12 years and older are generally treated as adults for pricing
  and room occupancy purposes.

Cribs and Extra Beds

• Cribs and extra beds are available upon request for most room types.
• Additional fees apply for cribs and extra beds and are payable directly at the property.
• Extra bed charges may vary by age group, with different rates applicable to children and adults.

Standard Times

• Check-In: From 14:00 (2:00 PM) to midnight.
• Check-Out: Until 12:00 noon.

Early Arrival

• Early check-in is subject to room availability and may incur additional fees.
  Guests are advised to request early arrival arrangements in advance through the hotel or booking agent.

Late Departure

• Late check-out may be granted upon request, subject to room availability.
  Additional charges may apply at the hotel’s discretion.

Identification & Age Requirements

• Minimum age required to check in is 18 years old.
• Guests must present a government-issued photo ID and a credit card, debit card,
  or cash deposit at check-in to cover incidental charges.

Airport Transfers

• The resort provides complimentary airport shuttle services for guests.
• Airport transfers typically need to be arranged at least 24 hours prior to arrival.

Pets

• Pets and service animals are not permitted on the property.

Reservation Guarantee

• A valid credit card or other form of guarantee is usually required to secure a reservation.
• If a credit card is not provided, the hotel may request a deposit or alternative payment method
  in accordance with its booking policy.

Deposit at Check-In

• At check-in, the resort commonly requires a security deposit or credit card pre-authorization
  to cover incidental charges.
• The deposit amount varies depending on the room rate, length of stay, and property policy.

Accepted Payment Methods

• The resort accepts major credit cards, including Visa, Mastercard, and American Express (AMEX).
• Cashless transactions are generally supported; however, cash may not be accepted for all charges
  and should be verified at the time of booking.

Special Rate Inclusions

• Certain special dates (such as New Year’s Eve or festive periods) may include mandatory gala dinners
  or special events as part of the room rate.
• Additional guests, including adults and children, may be subject to separate charges payable
  directly at the property.

Cancellation and Modification Terms

• Cancellation and modification policies vary depending on the selected rate and booking channel.
  • Flexible / Refundable Rates: Usually allow cancellation or modification
    without penalty if completed before the specified deadline (e.g., several days prior to arrival).
  • Non-Refundable / Prepaid Rates: Typically require full prepayment at the time of booking;
    cancellations or changes incur full charges according to rate conditions.

No-Show Policy

• If a guest fails to arrive without prior cancellation, the hotel generally applies a no-show fee,
  often equivalent to at least the first night’s stay or the full reservation cost, depending on the rate terms.

Group Bookings

• For reservations of more than 5 rooms, separate group booking policies may apply.
• Additional supplements, special conditions, or advance payment requirements must be confirmed
  directly with the property at the time of booking.