Dalat Edensee Lake Resort & Spa

• Check-in: After 14:00
• Check-out: Before 12:00 (noon)
• Guests are required to present valid identification upon arrival.

Early Check-in & Late Check-out

• Available upon request and subject to room availability.
• The resort may apply an additional surcharge for departures later than the standard check-out time.

Children Policy

• Children of all ages are welcome.
• Children of any age are permitted to stay at the property.

Specific Child Rates & Bed Policy

• Children under 6 years old (0–5):
  Stay free of charge when using existing bedding, including breakfast where offered.
• Children aged 6–11 years:
  Breakfast surcharge applies when sharing existing bedding.
• Children 12 years old and above:
  Treated as adults for room occupancy and charges; an extra bed is required.

Cribs & Extra Beds

• Cribs (cots): Available upon request and subject to availability.
• Extra beds: Available upon request and charged separately.
  Fees may vary by age group and season.
• The number of cribs or extra beds permitted depends on room category and maximum occupancy limits.

Reservation Guarantee

• All reservations must be guaranteed by a credit card, deposit, or as specified by the booking platform.

Damage Deposit

• A refundable damage deposit of VND 1,200,000 (approximately) may be required upon arrival.
• The deposit is collected in cash and will be refunded at check-out after room inspection.

Accepted Payment Methods

• Cash (VND)
• Major credit cards (subject to the property’s policy)
• Bank transfer or prepayment may be required by certain booking platforms

Note: Payment methods may vary depending on the booking channel and applicable rate conditions.

Standard Cancellation Policy

(Example based on local partner policy)

• Cancel more than 9 days before check-in: No cancellation fee.
• Cancel between 6–9 days before check-in: Charged 50% of the total room cost.
• Cancel within 5 days before check-in: Charged 100% of the total room cost.
• Early departure or reduction of stay: 100% penalty of the total booking value.

No-Show Policy

• In case the guest fails to arrive without prior notice,
  100% of the total booking value will be charged.

Group Bookings

• Bookings of more than 10 rooms may be subject to separate cancellation and deposit conditions.
  Please contact the provider for further details.