Cao Bang Sunny Hotel

Check-In & Check-Out Policy

• Standard check-in: From 14:00 (2:00 PM).
• Standard check-out: Before 12:00 (noon).
• Early check-in & late check-out:
  • Early check-in may be possible subject to room availability and usually requires prior request to the hotel.
  • Late check-out may be offered upon request; additional charges may apply depending on availability and hotel policy.
• 24-hour reception: The hotel lobby and front desk generally operate 24 hours, allowing flexible arrival times.

Children Policy

Sunny Hotel’s children policy based on the best available regional information is as follows:

• Children ages 0–1 (infants):
  • Stay free when using existing bedding.
  • Baby cot (crib) may be available upon request and may incur a fee.
• Children ages 2–5:
  • Stay free when using existing bedding; no extra bed charge when sharing with parents.
• Children ages 6–12:
  • Charge of approximately 25% of the room rate when sharing parents’ bed (maximum one child per room).
• Children aged 12 and above:
  • Counted as adults and charged as adults, requiring their own bed.

Note: Availability of baby cots and specific age cut-offs may vary. Guests are advised to confirm details at the time of booking.

Booking & Payment Policy

• Booking conditions: Cancellation and prepayment terms vary by rate plan and booking channel
  (e.g., flexible vs non-refundable rates). Guests should always review the specific terms before confirming
  a reservation.
• Deposit for incidentals: The property may request a credit card or cash deposit at check-in
  to cover incidental charges such as room service, minibar usage, or damages.
  The release timing of the deposit depends on the guest’s bank or card issuer.
• Photo ID & payment at check-in: Guests are usually required to present a government-issued
  photo ID (passport or national ID) at check-in, along with a credit card or cash for security purposes.
• Accepted payment methods: Credit cards and cash are typically accepted in Vietnamese Dong (VND).
  Guests are advised to confirm directly with the hotel whether credit card payments are supported, as policies
  may differ depending on the rate plan and booking platform used.

Cancellation & Modification Policy

These policies often depend on the specific room rate or booking platform:

• Cancellation policy:
  • Free cancellation is generally allowed up to a specified deadline before the scheduled arrival date,
    depending on the selected rate plan.
  • Cancellations made within the penalty period may incur a fee equivalent to one night’s room charge
    or more, depending on booking conditions.
• Changes to reservation:
  • Modifications to stay dates, number of rooms, or guest information are subject to the original
    booking terms.
  • Changes made within penalty windows may incur charges similar to cancellation fees.
• No-show policy:
  • If a guest fails to arrive without prior cancellation, a no-show penalty applies according to
    the booking conditions (often equivalent to one night’s rate or more).

Important: Cancellation and no-show penalties vary widely by rate plan and booking channel.
Guests are strongly advised to verify these terms carefully at the time of reservation.