Silk Path Hotel Hanoi

Check-in & Check-out

• Check-in: From 14:00 (2:00 PM)
• Check-out: Until 12:00 (noon)

Identification & Security Deposit

• Guests are required to present a valid government-issued photo identification card
  or passport upon check-in, along with a credit card or cash deposit to cover incidental charges.
• A refundable damage deposit of VND 1,000,000 is typically collected in cash upon arrival
  and refunded at check-out following room inspection.

Early Check-in

• Requests for early check-in should be communicated to the hotel in advance of arrival.
• Early check-in is subject to room availability and may incur additional charges if approved.

Late Check-out

• Late check-out is subject to room availability.
• Applicable surcharges may be applied based on hotel policy and the actual departure time.

Children Policy

• Children of all ages are welcome.

Child Accommodation Terms (Indicative)

• Children 0–5 years:
  Stay free of charge when sharing existing bedding with parents or guardians.
  A complimentary crib (baby cot) is available upon request, subject to availability.
• Children 6–11 years:
  A child surcharge or extra person charge may apply.
  Please confirm applicable fees with the hotel at the time of booking.
• Children 12 years and above:
  Considered adults for occupancy and pricing; applicable surcharges apply.

Cribs & Extra Beds

• A free crib (infant bed) is available upon request for younger children,
  subject to availability.
• Extra beds / rollaway beds:
  Available upon request and charged at approximately
  VND 685,000 per night (subject to availability).
  Charges are payable during the stay.
• The number of extra beds permitted depends on the room type and maximum occupancy limits.
  Guests are advised to confirm availability at the time of booking.

Reservation Guarantee

• All reservations must be guaranteed at the time of booking.
• A valid credit card or a confirmed deposit may be required to secure the reservation.

Security Deposit

• Upon arrival, guests may be requested to provide a credit card authorization
  or a cash deposit as security for incidental charges.

Accepted Payment Methods

• Cash (VND / local currency)
• Major credit cards accepted:
  • Visa
  • MasterCard
  • American Express
  • Diners Club
  • JCB

  (Acceptance subject to hotel policy)

Cancellation Policy (Typical Framework)

• Cancellation policies vary by rate plan and booking channel. Guests are advised
  to review the specific terms and conditions at the time of booking.

Indicative Flexible Terms

• Flexible rate plans may allow free cancellation up to 3 days prior to arrival.
  The exact cancellation deadline depends on the selected rate.
• Cancellations made within the penalty period (often less than 3 days before arrival)
  may incur charges, typically equivalent to the first night or the full stay,
  depending on the applicable terms.

No-Show Policy

• Failure to arrive without prior cancellation in accordance with the booking terms
  will generally result in a charge of 100% of the booked nights.

Amendments (Date / Room Changes)

• Any requests to amend stay dates, room quantity, or guest names must be submitted
  in writing and are subject to availability and applicable penalties in line with
  the original booking conditions.