Mercure Hanoi La Gare Hotel

Standard Times

• Check-in: From 14:00 (2:00 PM)
• Check-out: Until 12:00 (noon)

Early Check-in

• Early check-in requests should be submitted prior to arrival.
• Early check-in is subject to room availability and may incur additional charges
  if approved by the hotel.

Late Check-out

• Late check-out requests are subject to room availability.
• Additional fees may apply in accordance with the hotel’s late check-out policy.

Minimum Check-in Age

• The primary guest must be at least 18 years old to be eligible for check-in.

Identification & Security Deposit

• Guests may be required to present a valid government-issued photo ID and a
  credit card, debit card, or cash deposit upon check-in to cover incidental charges.

Children Welcome

• Children of all ages are allowed.

Child Stay Terms

• Children 0–2 years: Stay free of charge when using a crib (baby cot),
  available upon request and subject to availability.
• Children 3–11 years: Stay free of charge when sharing existing bedding
  with parents or guardians.
• Children 12 years and above: Considered adults; extra bed charges apply.

Crib & Extra Bed Charges

• Cribs (baby cots) are provided free of charge upon request, subject to availability.
• Extra bed (for guests aged 12 years and above): approximately
  VND 1,210,000 per person per night, payable locally and not included in
  the room rate.
• The number of cribs and extra beds permitted depends on the room configuration.

Meal Charges for Children

• Children aged 11 years and younger may enjoy free breakfast when sharing meals
  with parents or guardians (confirmation at the property is recommended).

Pets

• Pets are not allowed at the property.

Group Bookings

• For group bookings of more than 7 rooms, separate policies and additional fees
  may apply as determined by the hotel.

Reservation Guarantee

• Reservations should be guaranteed at the time of booking with a valid credit card,
  debit card, or deposit to ensure the room is secured.

Security Deposit

• A credit card pre-authorization or cash deposit may be required at check-in
  to cover incidental charges such as minibar, room service, or potential damage.

Accepted Payment Methods

• Cash (VND / local currency)
• Major credit cards: Visa, MasterCard, American Express, Diners Club, JCB
• Debit cards accepted subject to bank authorization

Balance Payment

• Outstanding room charges, applicable taxes, and incidental expenses are typically
  settled at check-out unless full prepayment was required at the time of booking.

Taxes & Fees

• Room rates may be quoted exclusive of local taxes and service charges.
  Guests are advised to confirm the inclusion of taxes and fees at the time of booking.

Cancellation Policy

• Cancellation and refund terms vary depending on room type, rate plan,
  and booking channel.
• Guests are advised to carefully review the specific cancellation policy
  applicable to their reservation at the time of booking.

Typical Flexible Terms (Indicative)

• Some rate plans may allow free cancellation up to a specified number of days
  prior to arrival (please refer to booking details for exact conditions).
• Cancellations made within the penalty period may incur charges equivalent
  to part of the stay (e.g. first night or more).
• Non-refundable or prepaid rates typically require full payment at the time
  of booking and do not permit refunds or changes.

No-Show Policy

• Failure to arrive without prior cancellation generally results in a charge
  of 100% of the booked nights, unless otherwise stated in the rate terms.

Amendments (Date / Room Changes)

• Requests to amend reservation dates, number of rooms, or guest details
  must be submitted in writing.
• All amendments are subject to availability and may result in rate differences
  or penalties based on the original booking conditions.