Ninh Binh Legend Hotel

• Children of all ages are welcome.
• Children under 6 years staying in parents’ existing bed are typically free of charge (no room charge).
• Children from 6 to 11 years may incur a breakfast surcharge (e.g., approximately VND 250,000 per child per day) if dining with adults; extra bed charges may apply upon request.
• Children aged 12 and above are charged as adults for room occupancy and breakfast.
• Cribs/cots are not provided by the property; extra beds are usually available upon request and charged separately (e.g., around VND 660,000 per night).

Operational Notes

• Please clearly state children's ages at the time of booking to ensure accurate pricing and breakfast charges.
• The maximum number of extra beds per room is subject to room type and availability.

Standard Times

• Check-in: From 14:00 (2:00 PM).
• Check-out: Until 12:00 (noon).

Early Check-in

• Subject to room availability and must be requested in advance.
• An additional fee often applies (e.g., partial or full night charge depending on arrival time).

Late Check-out

• Available upon request, subject to room availability.
• Additional charges may apply, for example:
• Before 15:00 – partial night rate (e.g., approximately 30% of room rate).
• Before 18:00 – higher partial rate (e.g., approximately 50% of room rate).
• After 18:00 – full night charge.

Notes for Operators

• Early check-in and late check-out fees should be confirmed with the hotel during contracting.
• If guaranteed, these charges should be clearly stated in the booking confirmation.

Reservation Requirements

• Rooms are usually guaranteed at the time of booking with a valid credit card or deposit, depending on the booking channel.
• For certain rates (e.g., “free cancellation” options), the hotel may pre-authorize the credit card prior to arrival.

Payment Methods

• Major credit cards (Visa, Mastercard) and cash payments are typically accepted at the hotel.

Operational Note

• Always clearly indicate the accepted payment types and any applicable surcharges for specific methods on customer confirmations.

• A security deposit may be requested upon check-in to cover incidental charges (e.g., minibar, damages).
• The deposit amount and conditions should be confirmed at the time of reservation or check-in, as terms may vary by room type and booking source.

General Terms

• Cancellation and pre-payment policies vary by room rate and booking conditions; each specific rate will state applicable deadlines and penalties.
• For many flexible bookings, free cancellation may be available up to a specified number of days prior to arrival; after this deadline, a penalty (e.g., one night’s room rate) may apply.

No-Show

• If a guest fails to arrive without cancelling, most booking conditions will treat this the same as a late cancellation and apply a penalty fee.
• This is often equivalent to one night’s room rate plus applicable taxes, depending on the booked rate terms.

Change / Reduce Rooms

• Reducing the number of rooms or shortening the length of stay after confirmation is usually treated as a partial cancellation and may incur fees in line with the cancellation policy.
• Changes to booking dates may result in different rate conditions; guests should always confirm with the hotel before modifying reservations.

Operational Recommendations

• Clearly provide deadlines for free cancellation when selling tours or packages.
• For group bookings involving multiple room blocks, negotiate specific group cancellation terms with the hotel in advance.