The Reed Hotel Ninh Binh

Children Policy

• Children of all ages are welcome.
• Children under 5 years old stay free when sharing existing beds with parents.
• Children aged 5 to 11 years incur a surcharge
  (approximately VND 150,000 per child per night)
  when sharing existing beds.
• Children 12 years and above are considered adults and must be charged
  as an extra person, including extra bed and breakfast.

Extra Beds & Cribs

• Extra bed: Typically available for a fee
  (approximately VND 500,000 per night including breakfast).
• Cribs/infant beds: Availability varies;
  please request at the time of booking and confirm directly with the hotel.
• Policies may vary slightly by booking channel;
  always clarify children’s ages and bed requirements when making reservations.

Standard Times

• Check-in: From 14:00 (2:00 PM).
• Check-out: Before 12:00 (noon).

Early Check-in

• Early check-in may be requested but is subject to room availability;
  additional charges may apply if rooms are not yet available.

Late Check-out

• Late check-out requests must be made in advance and are subject to availability;
  if granted, additional fees (partial or full night) may apply depending on
  the hotel’s internal policy and occupancy.

Identification

• Guests are generally required to present a government-issued ID or passport
  and a valid payment method at check-in.
• Minimum check-in age requirements typically follow standard hotel practice
  (often 18 years), but guests should confirm directly with the hotel.

Reservation Guarantee

• Reservations should be guaranteed at the time of booking with valid payment
  information (credit card or deposit) according to the chosen rate conditions.
• Rate types vary:
  • Refundable rates: often allow free cancellation up to
    a cut-off deadline.
  • Non-refundable rates: usually do not permit refunds
    if canceled.

Group Bookings

• For multiple rooms (groups), negotiate specific release deadlines, room blocks,
  deposit requirements, and adjusted penalties in writing with the hotel.

Payment Methods

• Major credit cards (Visa, Mastercard, etc.) are accepted. Cash payments may
  also be accepted depending on channel and local policy — confirm at booking
  or check-in.

Security Deposit

• A deposit or credit card pre-authorization may be required at check-in to
  cover incidental charges (e.g., extras, minibar, damages); the amount and
  form of deposit vary by policy.

Tour Operator Billing

• Clarify whether payment is pre-paid by operator or collected at the hotel,
  and whether incidental deposits are required for guests.

Cancellation & Modification

• Cancellation and pre-payment policies vary by rate and room type; flexible
  rates may allow free cancellation until a specified period before arrival,
  while non-refundable rates do not.
• Some third-party sources suggest structured cancellation penalties
  (e.g., 30% / 50% / 100% depending on notice period) — confirm exact terms
  directly with the hotel at booking.

No-Show

• A no-show (guest does not arrive without prior cancellation) is normally
  charged a penalty fee — often equivalent to at least one night’s room rate
  or as specified in rate conditions.

Changes in Room Count

• Reducing the number of rooms or shortening stays after confirmation usually
  follows the hotel’s cancellation policy and may incur charges.