Tam Coc Wonderland Bungalow

Children

• Children of all ages are welcome.
• To see correct pricing and availability for children, include the number
  and ages of children when booking.

Cribs / Extra Beds

• According to most rate plans, cots and extra beds are not available at this property.
• If you need extra bedding for older children or adults, check with the bungalow
  directly to confirm whether any room types include that option
  (availability may vary).

Operational Notes

• Always collect children’s ages at the time of booking to avoid misunderstandings
  with charges or occupancy limits.

Standard Times

• Check-in: from 14:00 (2:00 PM).
• Check-out: until 12:00 (noon).

Early Check-in

• Early check-in may be possible but is subject to availability and cannot be
  guaranteed without prior request. Contact the property ahead of arrival
  for arrangements.

Late Check-out

• Late check-out is typically subject to room availability and may incur
  additional charges (e.g., partial day or full night rates).
  Always request in advance.

Identification Requirements

• Guests may be asked to present a government-issued photo ID or passport
  at check-in for verification and record keeping.
• Minimum check-in age is 18 years (for the booker or responsible guest).

Reservation Guarantee

• Reservations typically must be guaranteed at the time of booking with valid
  payment details as required by the selected rate (credit card guarantee or
  prepaid option).
• Rate options often include free cancellation and non-refundable choices;
  terms vary by room type.

Group Bookings

• For group bookings (e.g., more than 5 rooms), special policies and conditions
  may apply; negotiate release dates, deposits, and group rate terms directly
  with the property.

Accepted Payment Methods

• The property accepts major credit cards (Visa, Mastercard, American Express,
  JCB, etc.) and cash at the property.

Security Deposit

• A credit card pre-authorization or cash deposit may be required at check-in
  to cover incidental charges (e.g., extras, damages). Confirm the amount and
  method with the property at hiring/contract stage.

Tour Operator Billing

• Clarify whether the bungalow will be paid in advance (pre-payment) or at
  the property upon arrival, and ensure policies are clearly stated in tour
  confirmations.

Cancellation & Modification

• Cancellation and pre-payment terms vary depending on the room type and
  booking conditions. Some rates (e.g., free cancellation) allow cancellation
  until a specified deadline before arrival, while others may be non-refundable.
• Ensure you confirm the exact cut-off times for free cancellation at the
  moment of booking, as these differ by rate/room type.

No-Show Policy

• If a guest fails to arrive without cancelling before the deadline, a
  no-show fee is typically charged — often equivalent to at least one
  night’s room rate or as specified by the rate terms. This amount should
  be verified with the bungalow or booking documentation.

Reduction in Room Count / Stay Changes

• Reducing the number of rooms or shortening the stay after confirmation
  is typically handled under the cancellation policy and may incur fees
  unless otherwise negotiated.