FAQs

Most frequent questions and answers

Origin Travel every effort has been made to make all of our guests to this country comfortable and safe. Please do not take the following tips as warnings, information is accurate at the date of issue, changes in market conditions or circumstances may occur after the update.

For any more questions please email info@originvietnam.com and someone will get back to you shortly.
If you can not find your answers, please send us your questions, we will email you and update it here for other travelers.

Vietnamese people are very gracious, polite and generous and will make every effort to make guests feel comfortable. Do not be surprised if somebody you have just met invites you home to meet the family and friends. These are the experiences that will enrich your visit to Vietnam.

General Advice About Travelling in Vietnam:

From the worker’s simple outfits in the rice fields to western style business suits in the city, the Vietnamese are conservative in their dress. Visitors wearing shorts are tolerated, even though you may see many shirtless Vietnamese men in shorts.

Wear conservative clothing if you visit a culturally sensitive area such as a temple or pagoda — the less bare skin the better.

Keep in mind that, although tolerant, people may be judgmental. Unfortunately you cannot expect hospitality at every turn and you may experience problems with petty theft and pick pockets. This is more prevalent in Ho Chi Minh City (Saigon) and Nha Trang. In other areas, especially in the north, reports of these activities are extremely minimal. It is not something to be paranoid about but be aware of your surroundings.

Below is a list of do’s and don’ts to help you avoid some of the social taboos during your visit. Take heed of these pointers and you will be rewarded with a culturally and socially enriching experience.

What You Should Do?

  1. Store your cash, credit cards, airline tickets and other valuables in a safe place. Most 4-star hotels have in-room safes, otherwise ask the reception to keep your valuable things in their deposit facility.
  2. Take a hotel business card from the reception desk before venturing out from your hotel. This will make your return to the hotel in a taxi or cyclo much easier.
  3. Carry a roll of toilet paper in your daypack on long excursions from your base hotel. You never know when you might need it!
  4. Dress appropriately. Not only for the prevailing weather, but also not to cause offence to the local people. Vietnamese have conservative dress codes, and it is only in larger cities that these codes are a little more relaxed. Do not wear revealing clothing.
  5. Drink plenty of bottled water. During the summer months you should be drinking a minimum of 2 litres per day. If you drink tea, coffee and alcohol you should increase you water intake accordingly as these will help to dehydrate you.
  6. If invited into a Vietnamese home, always remove your shoes at the front door when entering.
  7. Ask for permission when taking a photograph of someone. If they indicate that they do not want you to, then abide by their wishes.

10 Things Not To Do in Vietnam

  1. Offer money or push the issue.
  2. Never carry more money than you need when walking around the streets.
  3. Do not wear large amounts of jewellery. There are two reasons for not doing this (1) It is considered impolite to flaunt wealth in public; (2) It is more likely that you may become a victim of a pickpocket or drive-by bag snatcher.
  4. Don’t be paranoid about your security, just be aware of your surroundings.
  5. Don’t wear singlets, shorts, dresses or skirts, or tops with low-neck lines and bare shoulders to Temples and Pagodas. To do this is considered extremely rude and offensive.
  6. Avoid giving empty water bottles, sweets and candies or pens to the local people when trekking through ethnic minority villages. You cannot guarantee that the empty bottles will be disposed of in a correct manner, and the people have no access to dental health. If you want to give pens, ask your guide to introduce you to the local teacher and donate them to the whole community.
  7. Never sleep or sit with the soles of your feet pointing towards the family altar when in someone’s house.
  8. Never lose your temper in public or when bargaining for a purchase. This is considered a serious loss of face for both parties. Always maintain a cool and happy demeanour and you will be reciprocated with the same.
  9. Do not try to take photographs of military installations or anything to do with the military. This can be seen as a breach of national security.
  10. Never take video cameras into the ethnic minority villages. They are considered to be too intrusive by the local people.

The above advice is meant to help you have a perfect trip to Vietnam.

Do not be overly paranoid though. Generally, Vietnamese people are very appreciative if they see you trying to abide by their customs, and very forgiving if you get it wrong or forget. If you make the effort, you will be rewarded.

Vietnam has a good variety of lightweight, transportable souvenirs. You’ll find them on sale in all the main tourist areas, though Hanoi and HCMC probably offer the greatest variety.

Silk is probably high on most people’s list, either tailored or as uncut cloth. Hoi An, in central Vietnam, has become the place to get clothes made, but you’ll also find good tailors in Hanoi along Hang Gai and in HCMC. Beautifully embroidered cottons are another popular choice, as are printed T-shirts in a whole range of designs.

Traditional craft items include lacquerware, items decorated with mother-of-pearl inlay, conical hats, carvings made of cinnamon and camphor wood, bronze Buddhist bells and musical instruments. A water puppet also makes a nice memento. Fabrics from the various ethnic minorities are either sold in lengths or made into bags, purses or skull-caps. Minority groups in the south produce wonderful basketry and bamboo pipes.

Vietnam has a thriving fine arts scene, with some artists commanding substantial sums, though you need to be wary of fakes. Galleries in Hanoi, HCMC, Hue and Hoi An also show works by lesser-known artists at more affordable prices. Look out also for lovely, hand-painted greetings cards.

Note that export restrictions apply to all items deemed to be of “cultural or historical significance”, including works of art and anything over 50 years old. To take any such item out of the country you’ll need an export license. Even if it’s a modern reproduction it might be worth getting clearance anyway, since customs officials aren’t necessarily very discriminating.

Almost everything is negotiable in Vietnam (with the notable exception of meals) and bargaining is very much part of the Vietnamese way of life. All tourists are regarded as wealthy – which we are compared to most locals – but that doesn’t mean you’ll always be quoted an outrageous price; small shopkeepers and restaurateurs will often charge you the local rate.

When bargaining it helps if you know some Vietnamese numbers and have a general idea of the going rate for the item. Otherwise, the trick is to remain friendly, be realistic and make the process fun. If you manage to reduce the price by 40%, you’re doing well. In most cases it’ll be more like 10-20%.
A common ploy is to start moving away if you’re on the verge of agreement. But don’t bargain just for the sake of it. If your price is agreed, then you are honour bound to purchase. And always keep a sense of perspective: don’t waste time and energy haggling over what only amounts to a few cents.

Giving small gifts to those who have performed a special service or with whom you have a working relationship is greatly appreciated. Anything from your local area, such as cakes, sweets, chinaware or photo books or calendars, is a good idea. Otherwise, inexpensive make-up, perfume, jewellery and pretty toiletries go down well with women, while men will prefer pens, cigarette lighters, imported cigarettes, whisky or other spirits and car / biking magazines. For children, obviously small toys such as inflatable playground balls and skipping ropes are popular and easy to transport. Or how about drawing books / pads of paper and pencils or crayons, erasers, model cars, small-size T-shirts and other clothes.

When presenting gifts, don’t expect effusive thanks as this isn’t Vietnamese style. Whatever their reaction, you can be sure that the gift was appreciated.

January 1: New Year’s Day
January / February: Tet or Vietnamese New Year. The actual dates vary from year to year according to the lunar calendar. Officially 4 days holiday but many businesses close down for a full week. This is the busiest time of the year for traveling in Vietnam and hotels, flights and trains are often full.

April 30: Liberation of Saigon Day
May 1: International Labour Day
September 2: National Day

Day 10 of the 3rd lunar month: Traditional holiday commemorating the mythical Hùng Kings

Note: As in most other nations, if a holiday falls during the weekend, it is observed on the following Monday. On those days, Originvietnam will close for our holidays too, please contact us if you need more information

What means of transportation is available for traveling Vietnam?

Travel in Vietnam is easier than it used to be. Means of transportation are usually very comfortable. Routine travel in Vietnam between major cities and tour destinations is generally comfortable and hassle free as well. Independent travelers will sometimes be required local knowledge for a decent level of comfort.

By air: You can get almost anywhere while visiting Vietnam, but scheduled flights to some Vietnam travel destinations are few and late changes in aircraft type can impact travel plans.

By train: Rail is still slow. The rail network is limited. Lines run between Hanoi – Saigon, Hanoi – Lao Cai – Hekou (China) – Kunming (China), Hanoi – Langson – Beijing (China). The train to China departs from Hanoi train station. You can join the train to Kunming at the Lao Cai station, but you can only join the train to Beijing from Hanoi. The train stations for some Vietnam travel destinations can be literally in the middle of nowhere. The rolling-stock is generally serviceable, but old and spartan by western standards.

By local bus: Bus travel used to be available only packed sardine-style into hot and stuffy, smoke belching reject Russian 40-seaters with bicycles, motorbikes and maybe the odd pig strapped to the roof. For the true adventurer only! These buses are still around and popular with the locals (tickets are dirt cheap).
However, there is now a system of privately owned buses, open-tour buses, minivans (usually 12, 15 or 16-seaters) connecting most sizeable population centers with neighboring towns and cities. Ask your travel consultants at Origin how to get to your next travel destination by minivan.
In most of the cities you can find cyclo or xe om for transferring around, negotiation for prices before you jump on is a must in Vietnamese Dong.

Bicycle or motorbike rentals can be found in major cities of interest, like Hanoi, Ho Chi Minh or Hue, Hoi An, but make sure that you understand the traffic rules before riding.
On Foot: You may need to learn how to cross city streets, especially in Saigon and Hanoi. City traffic in Vietnam is like “water on wheels”, It is constantly moving on and flowing around everything in its path. The daytime traffic never stops. People are always on the move.

How is train travel in Vietnam?

Traveling by train is a good option to see the whole of Vietnam. There is a direct rail from North (Hanoi) to South (HCM). We can not compare trains here in Vietnam with trains in Europe, but the trains are good condition, with the newer trains equipped with modern air-conditioned coaches and sleeper seats for the popular overnight routes. Running not faster than bus but much safer, Origin suggests, whenever there are options with train, taking it for your travel in Vietnam.
The major routes are the North – South train that links Hanoi and Ho Chi Minh City, serving most popular destinations along the way, and trains North from Hanoi to t(Sapa) and beyond to Beijing and China. The Northwest and Northeast, including Lao Cai

Travel from Hanoi to Ho Chi Minh City and vise-versa

Vietnam ’s Reunification Express (Thong Nhat) is the main train line running between North and South, connecting Hanoi and Ho Chi Minh City and stopping at many destinations along the coast, including Hue, Danang, and Nha Trang. The train trip from Hanoi to HCMC is 1,726 km (1,070 miles), taking more than 30 hours, although few people do it in one long journey without stops along the way.
The two major types of trains are the: SE (SE1-SE6) and TN (TN3-TN10). In general, the SE trains are the better trains with modern air-conditioned coaches and larger windows, as well as a restaurant car.

Travel between Hanoi and Lao Cai (Sapa)

From Hanoi, there are also trains that run northwest or northeast with border crossings into China (please click here for more information on trains to and from China).
A popular route is between Hanoi and Lao Cai, which is the closest train station to the tourist destination of Sapa. The trip from Hanoi to Lao Cai takes about 10 hours, with most choosing to do an overnight trip. There is a number of tourist trains that run daily from Hanoi to Lao Cai and back, including Viet Royal, Tulico, Ratraco, all with air-conditioned soft sleeper cabins which are comfortable, although not luxurious. For a luxury option, the Victoria Sapa has its own luxury cabins on the train for those that will stay at their hotel.

Which are the international airports in Vietnam? Airport taxes in Vietnam?

Noi Bai International Airport, Hanoi (in the North), Vietnam
Location: The airport is situated 28 miles (45km) north of Hanoi.
Time: GMT +7.
Transfer to the city: Airport minibuses and metered taxis are available outside arrivals for transport to the city centre. Make sure the taxi driver is wearing an official name badge and that the meter is on. Cost of a taxi is about $10 USD.
Departure tax: US$14 for foreign adults, $7 for foreign children under 12, payable in dollars or dong.

Tan Son Nhat International Airport, Ho Chi Minh City / Saigon (in the South), Vietnam
Location: The airport is situated four miles (7km) from Ho Chi Minh City (Saigon).
Time: GMT +7.
Transfer to the city: Minibuses and metered taxis are available for transport to the city centre. Make sure the driver is wearing an official name badge and that the metre is on. Most hotels can arrange transport for arriving passengers, but visitors should organize this in advance. Cost is usually about $10 USD.
Departure tax: US$14 for foreign adults, $7 for foreign children under 12, payable in dollars or dong.

Danang > Danang (Center)

Cat Bi > Hai Phong (North, near Halong Bay)

Can we travel by local bus?

If you plan to get more of a local experience then you can travel by local bus. There are public bus stations in all Vietnam cities and towns, but we do not recommend traveling on these buses.
There are many reasons for this. The safety is not to a standard that we feel is sufficient for our guests, and the standard of the bus alone is one that is dire need of attention. Finally, the safe driving sense is one that is not practiced by the drivers of these buses.

How about the Open bus?

Same as the train from North to South and vise versa, the open bus is often a good choice for budget travelers. The open-tour buses cover most of the popular destinations between the North and South, and travelers can stop whenever they want for as long as they want in each destination along the way.

Vietnam is a relatively safe country for visitors, including women travelling alone. In fact, given the country’s recent history, many tourists, particularly Americans, are pleasantly surprised at the warm reception that foreign travellers receive. That said, petty crime is on the rise – though it’s still relatively small–scale and shouldn’t be a problem if you take common–sense precautions. Generally, the hassles you’ll encounter will be the milder sort of coping with pushy vendors and over–enthusiastic touts and beggars.

Petty crime

As a tourist, you’re an obvious target for thieves (who may include your fellow travellers): carry your passport, travellers’ cheques and other valuables in a concealed money belt. Don’t leave anything important lying about in your room: use a safe, if you have one. A cable lock, or padlock and chain, comes in handy for doors and windows in cheap hotels, and is useful for securing your pack on trains and buses. It’s not a bad idea to keep $100 or so separate from the rest of your cash, along with insurance policy details and photocopies of important documents, such as the relevant pages of your passport including your visa stamp.

At street level it’s best not to be ostentatious: forego eye-catching jewellery and flashy watches, try to be discreet when taking out your cash, and be particularly wary in crowds and on public transport. If your pack is on the top of the bus, make sure it’s attached securely (usually everything is tied down with ropes) and keep an eye on it during the most vulnerable times – before departure, at meal stops and on arrival at your destination. On trains, either cable-lock your pack or put it under the bottom bench-seat, out of public view. The odd instance has been reported of travellers being drugged and then robbed, so it’s best not to accept food or drink from anyone you don’t know and trust. Bear in mind that when walking or riding in a cyclo you are vulnerable to moped-borne snatch-thieves; don’t wear cameras or expensive sunglasses hanging round your neck and keep a firm grip on your bags. If you do become a target, however, it’s best to let go rather than risk being pulled into the traffic and suffering serious injury.

The place you are most likely to encounter street crime is in Ho Chi Minh City, which has a fairly bad reputation for bag-snatchers, pickpockets and con artists. Be wary of innocent-looking kids and grannies who may be acting as decoys for thieves – especially in the bar districts and other popular tourist hangouts. It’s best to avoid taking a cyclo at night, and you’d be unwise to walk alone at any time outside Districts One and Three.

Petty crime, much of it drug- and prostitution-related, is also a problem in Nha Trang, where you should watch your belongings at all times on the beach. Again, be wary of taking a cyclo after dark and women should avoid walking alone at night. Single males, on the other hand, are a particular target for “taxi girls”, many of whom also double as thieves.

It’s important not to get paranoid, however: crime levels in Vietnam are still a long way behind those of Western countries, and violent crime against tourists is extremely rare.

If you do have anything stolen, you’ll need to go to the nearest police station to make a report in order to claim on your insurance. Try to recruit an English-speaker to come along with you – someone at your hotel should be able to help.

“Social evils” and serious crime

Since liberalization and doi moi, Vietnamese society has seen an increase in prostitution, drugs – including hard drugs – and more serious crimes. These so-called “social evils” are viewed as a direct consequence of reduced controls on society and ensuing Westernization. The police have imposed midnight closing on bars and clubs for several years now, mainly because of drugs, but also to curb general rowdiness, although you’ll always find the occasional bar that somehow manages to keep serving, particularly around De Tham in Ho Chi Minh City. That apart, the campaign against social evils should have little effect on most foreign tourists.

Single Western males tend to get solicited by prostitutes in cheap provincial and seaside hotels, though more commonly by women cruising on motorbikes. Quite apart from any higher moral considerations, bear in mind that AIDS is a serious problem in Vietnam, though the epidemic has shown signs of stabilizing.

Finally, having anything to do with drugs in Vietnam is extremely unwise. At night there’s a fair amount of drug selling on the streets of Ho Chi Minh City, Hanoi, Nha Trang and even Sa Pa, and it’s not unknown for dealers to turn buyers in to the police. Fines and jail sentences are imposed for lesser offences, while the death penalty is regularly imposed for possessing, trading or smuggling larger quantities.

Military and political hazards

Not surprisingly, the Vietnamese authorities are sensitive about military installations and strategic areas – including border regions, military camps (of which there are many), bridges, airports, naval dockyards and even train stations. Anyone taking photographs in the vicinity of such sites risks having the memory card removed from their camera or being fined.

Unexploded ordnance from past conflicts still poses a threat in some areas: the problem is most acute in the Demilitarized Zone, where each year a number of local farmers, scrap-metal scavengers or children are killed or injured. Wherever you are, stick to well-trodden paths and never touch any shells or half-buried chunks of metal.

Beggars, hassle and scams

Given the number of disabled, war-wounded and unemployed in Vietnam, there are surprisingly few beggars around. Most people are actually trying hard to earn a living somehow, and many day-tours include a visit to a factory that employs disabled workers to produce handicrafts or local products.

At many tourist spots, you may well be swamped by a gaggle of children or teenagers selling cold drinks, fruit and chewing gum. Although they can sometimes be a bit overwhelming, as often as not they’re just out to practise their English and be entertained for a while. They may even turn out to be excellent guides, in which case it’s only fair that you buy something from them in return.

A common scam among taxi drivers is to tell new arrivals in a town that the hotel they ask for is closed or has moved or changed its name. Instead, they head for a hotel that pays them commission. This may work out fine (new hotels often use this method to become known), but more often than not it’s a substandard hotel and you will in any case pay over the odds since the room rate will include the driver’s commission. To avoid being ripped off, always insist on being taken to the exact address of your chosen hotel, at least just to check the story.

Another common complaint is that organized tours don’t live up to what was promised. There are more people on the tour than stated, for example, or the room doesn’t have air-conditioning, or the guide’s English is limited. If it’s a group tour and you’ve paid up front, unfortunately there’s very little you can do beyond complaining to the agent on your return; you may be lucky and get some form of compensation, but it’s very unlikely. As always, you tend to get what you pay for, so avoid signing up for dirt-cheap tours.

Women travellers

Vietnam is generally a safe country for women to travel around alone. Most Vietnamese will simply be curious as to why you are on your own and the chances of encountering any threatening behaviour are extremely rare. That said, it pays to take the normal precautions, especially late at night when there are few people on the streets and you should avoid taking a cyclo by yourself; use a taxi instead – metered taxis are generally considered safest.

Most Vietnamese women dress modestly, keeping covered from top to toe, unless their profession requires them to show off their assets. It helps to dress modestly too and to avoid wearing skimpy shorts and vests, which are considered by some men an invitation to paid sex. Topless sunbathing, even beside a hotel pool, is a complete no-no.

Need a visa to enter Vietnam?

Yes, except citizens of a few countries is with visa exemption: most Asian countries, Korea, Japan & Scandinavians (Norway, Sweden, Denmark and Finland).
All other citizens are required to have a Vietnamese visa before departure or a pre-approved entry visa supplied before arrival in Vietnam by your Vietnam Immigration Office

Tourist visas:

You are highly recomended to apply tourist visa to vietnam in your home country. it’s very easy and simple. You just ask any travel agent in your home country to arrange a tourist visa for you and buy a tourist backage to vietnam or go directly to the consulate/Embassy to apply tourist visa.

Business visas:

There are advantages to having a business visa: it’s usually valid for three or six months, it can be issued for multiple entries and you are permitted to work.
getting business visa has now become fairly easy. some travel agencies that organize tourist visa and also orgainize business visa. the main draw back is the cost, a business visa cost about 4 times what you’d pay for a tourist visa. trying to optain the visa yourself through a vietnamese embassy will probly be more trouble than it’s worth-it’s better to let a travel agent handle it

Re-entry visas:

It’s theoretically possible to enter combodia,Laos or any other country from vietnam and then re-enter without having toapply for another visa. However, you must apply for a re-entry visa before you leave vietnam.you’ll be given a receipt and confirmation number to pick up the visa in the country you areheaded to. if you do not have a re-entry visa you’ll have to go through the whole expensivea and time-consuming procedure of applying for a new Vietnamese visa

Student visas:

A student visa is something you usually arrange after your arrival. it’s acceptable to enter vietnam on a tourist visa. enrol in a Vietnamese language course and then apply at the immigration police for a change in status. of course, students do have to pay tuition and are expected to attend classes for a mininum of 10 hours per week to qualify for student status. A student visa holder can offically only work up to 10 hours per week

Visa extension:

This service is available at all travel agencies In theory, you should be able to exlend your visa in any provincial capital. In practice, it goes smothlest in major cities. Such as HCM city, Hanoi, Danang and Hue, which caterto mass tourism.

Winter season lasts from November to April in the North with temperatures averaging 16 degree centigrade. The rest of the year is considered summer time with heavy rainfalls and occasional storms.

The rainy season lasts from May to October in the south. However, it only rarely rains the whole day. It gets dry after rainfall as quickly as it comes. The dry season is generally from November to April.

The central parts of Vietnam are affected by the South West monsoon season coming from Laos during May.

June experiences a muggy heat and sometimes produces typhoons and tropical storms.

During November and December there is sometimes long lasting rains. Despite of this fact, the months of November and December are constantly considered the peak period for incoming tourists.

January and February are still occasionally cloudy and rainy.

The best time for a long tour from North to South Vietnam would be from January till April. For those who wish beach holidays can come to enjoy warm water and sunshine in the central coast during summer time, from May to October.

Vietnam’s climate is generally hot and humid. In the central and southern. Vietnam, seasonal variations are slight and marked only by a dry and a wet period. the average daily temperatures in Mekong Delta range from 17 – 34ºC. ( 63 to 93 F ) in January and from 22 to 33ºC.( 72 to 91 F) in July.

Along the central coast, temperatures range from18 to 28ºC. ( 64 to 83 F ) in January and from 24 to 37ºC.(76 to 99 F)in July. the northern plains experience greater seasonal variations and generally have cooler night time temperatures. The average daily temperatures at Hanoi, for example, range from 13 to 20ºC.(56 to 68 F) in January and from 25ºC. to 33ºC.(78 to 91 F) in July.

In general, rainfall is plentiful throughout the country, although most precipitation in southern and central Vietnam occurs during the summer months when monsoon winds sweep in from the sea. the Mekong delta has the longest rainy season, typical lasting from May to October. central Vietnam receives heavy precipitation from Sep to Dec. the average annual rainfall is about 1680 mm(66in) in the red river delta , 1650mm (65in) along the central coast and 1980mm (78in) in Mekong delta. Typhoon periodically strike the central coast, and in recent years one have caused considerable loss of life and destruction of cropland

  • It is best to travel light in Vietnam. One medium sized bag and a day pack will provide more than enough room to carry everything you’ll need, and enough space for the things you’ll buy in Vietnam.
  • There are lots of consumer goods in Hanoi and Ho Chi Minh City, so do not worry about running out of something and if you do forget something you can find it here. Before you leave home complete the following checklist:
  • Lightweight and quick dry clothing is most appropriate for the summer months and warmer clothing for the winter months, sun hat, swim suit, ultra lightweight rain jacket.

Travel Documents:

  • Passport, Visa, Travel Insurance, Air Tickets (you should scan them and email them to yourself incase you loose them)
  • Health requirements, medications, and travel insurance arranged.
  • Flashlight, alarm clock, sunglasses, sunscreen, insect repellent, small personal first aid kit,..
  • Money: US dollars or travelers cheques and/or credit card.
  • Raincoat or umbrella, good hiking shoes for Origin Vietnam trekking trips
  • Cable locks or padlock for luggage
  • Camera with charge

The majority of our tours are on a private basis so it’s just you, your guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the country. By traveling on a private basis you are less obtrusive when visiting local villages etc and you can really decide on what you want to see and cut out anything that is not of any interest. After all it’s your holiday and valuable time so make sure you get the most out of it! We offer a selection of group day tours in Hanoi, Hue and HCMC with a maximum of 8 people and also for more than that numbers.

All our quotes are in USD. We accept Visa/MasterCard by either directly giving us your card details or using our secure payment online, bank transfers or cash. For day trip, flights, hotels we charge a 2% to 3.5% credit card fee but for customized tours this is not necessary

We have put together a few sample itineraries to get your taste buds going but as they are just suggestions its best to email us directly with your requirements so we can help you to get the perfect tailor made tour. Once you have agreed on an itinerary we will ask for a 20% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you. The final balance is due 4 weeks before your holiday. (it’s depend on your group size.

For some day trips you can book and pay online by following our easy online payment form. For others, please fill in the inquire form and we will book the tour for you. Once it’s confirmed we will email you back and ask for full payment.

As we do not have instant confirmation of hotels please fill in the inquiry form and we will request the hotel for you. Once it’s confirmed we will email you back and ask for full payment

To search for tickets, please select the destination city, arrival city, the dates and whether it is one-way or a return ticket. Then, please select from the available price and schedule options and proceed to bookings.

Currently, we cannot check availability of these flights online. To inquire about a flight, please either book the flight with payment information and we will wait to charge you until after the flight has been confirmed, or inquire online with customer service by email at info@originvietnam.com Office. Payment is due on confirmation of the flight either by credit card, bank transfer, secure online payment or cash (for those living in Vietnam). Please note that The airline reserve the rights to change the fares at any time, and taxes and airport fees can also be changed at any time.

All our quotations are in USD so we will take X amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD. For tours and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control. For more information please see our terms and conditions. For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.

As soon as your booking is confirmed and full payment has been made we will email you a service voucher along with any hotel vouchers. Most airlines now issue electronic tickets which are convenient and for those who do not we can issue for free of charge in HCMC and Hanoi and for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.

For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment. Click here to download our terms and conditions. If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.

In Vietnam, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get. At Origin Vietnam Tours, however, we believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, (for more information about our responsible travel guidelines please click here) we pay our guides well so that they enjoy their job, they all speak very good English and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections. lease also bear in mind that Vietnam is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.

If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.
We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.

All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary. There is also a western customer service manager should require their services.